To cancel your account hosted with us/the package you do not need anymore, please, complete the online form at:
Select Services -> My Services. Click on the package you would like to cancel and then select the option "Request Cancellation" which is located on the left side of the page.
Please note that the cancellation/refund request may take up to 7 business days to be processed on our end - however your account cancellation/refund date will be the same date you have requested the refund.
Please do NOT chargeback your credit card/PayPal since this will further delay your refund processing time.
All Cancellation Requests are processed by our Billing Department through normal business hours:
Monday-Friday, 6:00am UTC to 9:00pm UTC.