Before submitting this form please, review carefully our SLA policy as well as our terms and conditions.

Please, note that will be unable to issue a credit for any issues outside of our SLA and terms & conditions.

Please submit all of the required info below.

I confirm that I have read and understand MochaHost does not provide financial compensations or issue credit for services outside of the terms & conditions, and SLA policy at which I have agreed at sign up.

All credit requests are manually being investigated and verified by our team to ensure that all issues are addressed if such are detected during the investigation.

Please, allow 7 business days for us to complete the investigation and get back to you.

Once you complete the form you will receive an automatic e-mail reply which will contain a ticket ID which you can use for tracking of your upgrade request.

All requests are processed by our Credit Requests department through normal business hours: Sunday-Monday, 6:00am UTC to 9:00pm UTC.

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